SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got these for my soulmate and me. We wore them and couldn't stop laughing the entire time! It's the best thing I've bought in a long time!
Santa got these for my husband and me, and we absolutely adore them! Our socks love each other just as much as we do! They are not only the cutest thing ever but also extremely comfortable with arch support. Sometimes, novelty socks can be uncomfortable around the toes, but these are great!
I bought these as part of my boyfriend's birthday gift, and we loved them! We wear them to the gym together to "hold hands" while working out. They are also super soft and comfortable, and we receive compliments every time we wear them!
I got these for my boyfriend and me, and he was thrilled. They are cute and have little magnets in the hands.
They fit exceptionally well and are absolutely adorable! However, I can tell that the material is thin, and the eyes are only glued on, so they may not withstand frequent use or washing. They are more like a one-time novelty gift, but still worth it.
Oh my goodness, what a delight. The magnets are gentle, so if you're expecting a strong, long-lasting hold of sock hands, you may need to adjust your expectations.
These socks are incredibly cute! My daughter and her friends wore them to school one day and received many compliments. They mentioned that the socks were comfortable and of great quality.
They are so cute that I bought them for myself and my best friend. They are absolutely adorable.
I got these for my kid and his girlfriend. They are incredibly cute, although I'm a bit concerned about the durability of the arms. So far, so good, though.
Super cute, although the magnets in the hands are a bit too small to hold together firmly through the material. The arms could be a bit longer as well.
I got this for my boss's kid, and they are extremely cute, and the magnet works perfectly!
These were super cute for our crazy sock day. However, after washing them, the eyes tend to fall off. They're suitable for one wear.
My wife got these for us, and although we've only tried them once so far, I find them fun and charming.
They are both adorable and soft, making them a fantastic gift idea.
Purchased as a gift, these socks are incredibly cute and amusing, and they are exceptionally well-made. They are not flimsy or thin; they offer excellent quality and comfort.
Outstanding quality, perfect for gift-giving, and my nephew found them hilarious as a stocking stuffer. A definite win!
I bought these as a gift, and they were well-received. I've heard they are incredibly comfortable.
The socks turned out slightly larger than expected, but the overall quality is great.
The fit was excellent! According to my friend, she adores them because they're warm, fun, and versatile for pairing with various outfits.