SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mystiera.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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This butterfly cushion backpack is both cute and functional! My baby doesn't fuss having this on since it doesn't really weigh down on her nor restrict her movement. Honestly, other than when I clip it on and off her, I don't know if she notices it's on. On that note, it's not that hard to adjust the straps and clip it on her so it's secure. We "crash tested" this backpack by letting her fall back while she was trying to sit up and she just smiled when she landed back on top of the cushion. The backpack does a good job of breaking the fall backwards when sitting and cushioning her head, which is most important!
I love this product and its one of the best things i have gotten. My daughter throws herself back when shes crying so she would hit her head or she loves to play with the super heavy carpet and she would end up falling back so this was a HEAD SAVER LOL. Its super comfy and it doesnt bother her at all and she looks super cute. I would recommend its thick enough to protect baby.
I used this product for my 8 month old that is in her crawling/ walking furniture clumsy stage. She busts her head on a daily like clock work. This has really reduced the amount of ouches and tears. I wish there was a way to secure the clips on better Because they have been pulled off a few times. They are easy to put back on though. Other than that this has been great.
This little bee backpack has literally been a life saver. My 10 month old has been wearing it consistently for the past month and a half and it has saved him from smacking the back of his head on our tile floors too many times to count. He was a little interested in trying to pull it off when we first put it on, but now he wears it all the time and doesn’t seem to even notice it is there. Such a simple, cheap, and effective solution for a common baby issue.
I bought this for my little one to avoid using piles and piles of cushions everytime we put him to play. Never expected much but this product is really good. While it doesn't protect him much when falling on his side, it does manage to reduce the impact and slow him down (because of the back part), however, it does protect the back of his head perfectly when falling on his back and that what concerns me the most. He actually enjoys falling on his back knowing that it won't hurt.
Thus is just what we needed, we live in a place with wood floors so we got this for our 2nd one, it is super soft and fits our 10 month old great, it doesn't stay place very well all the time, but the chest strap definitely helps with that
Bought it for my 6 month old who had trouble sitting by himself and I always had to put pillows around in case he falls back. No more pillows, thanks to this product.
We use it everyday! Have saved my baby from many head bumps. We bought for when she was learning to sit up but use it now months later for her learning to walk!
The first day it arrived, I placed it on my son. He’s just beginning to pull himself onto things and was pulling himself up on the couch and fell back and luckily had this backpack on and landed his head softly on it. I love it!
Ar first my baby was crying and doesnot want it. After 20 mines he seems use to it and never cried again. So cute and look very protective
It is cute.
My baby doesn't feel it when wearing it.
I love these little wings.
This is prefect for our little one who is learning how to walk. It helps prevent from hurting her back & head in case she falls.
This is a great idea , and a great product
It does a great job to project baby heads. It did a great job to protect my 10 month son.
Purchased as a joke for my grandson but my daughter loved it.
This is probably one of the best things I have purchased for my child.
Has saved my baby’s head from tiled floors many times!
This is super cute and does work for when they fall backwards now sideways is another story LOL
It looks adorable on my baby.
I like the strap it has cloth sown..It wont hurt baby's shoulders.Its very soft product.I just wish there is no hole and it has eyes.I would look more cute
It's wonderful quality, fits perfectly, and it doesn't seem to bother my baby at all.
Cute little protector. Only issue is the elastic strap are already unraveling a bit
The protector is easily adjustable and most importantly doesn't bother my child while playing, which means he is comfortable wearing it.
Very comfortable thing. I'm buying my third niece. Suitable from the moment when children try to sit down (or get up, who has what before)
Not full proof protect. But my baby does not like the helmet shaped protector as he keeps on removing and playing. This one however he keeps without any issue and also looks good. :)
Cool thing! They ordered another helmet, or then the kid with this protection-the eye is managed by the forehead, then the side of the fall...
very good quality. satisfied with product. shipped to USA fine.
This has saved my sons in his falls plenty of times, I only gave a 4 because I think they should improve the design to also cover the sides of the head as it only protects against back falls, babies fall forward and sideways more often than not.
So I bought this thinking that my daughter would have it on 24/7 while learning to sit up... wrong. We used it once, took a picture and it’s been in the toy box since. It’s really cute and my daughter didn’t seem uncomfortable when she had it on, just not really a need.
I fell in love with this bee and looked forward to it! It went great. Soft, no smell. Qualitatively made product.. Happy with the purchase. Thank you store!
Fast enough delivery, good quality