SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They're absolutely adorable! I purchased them as a Christmas gift for my older brother and his girlfriend, and they come in some lovely packaging as well. I'm hesitant to open them since they're meant to be gifts, but they have a substantial weight to them and seem quite authentic. Furthermore, they arrived surprisingly quickly, in less than a week.
I haven't had the chance to try them yet, and I'm uncertain about their susceptibility to rust, but they do have a rather appealing quality to them.
I bought these as per my child's and their friend's request. They arrived promptly and were of higher quality and much more charming than they appeared in the pictures! It almost made me want to get one for myself, haha!
It's both cute and made of genuine metal. It is adjustable, although it can be a bit challenging to resize. Overall, it's a charming ring.
This set is simply amazing. I split it with two friends, and we wear them every day. We're smitten!
The quality is exceptional, and they hold a special charm. 😍😍
These rings are cute with intricate detailing. It's great that they come as a matching pair. I got this for my niece, and she's been wearing hers for a while, and the color hasn't faded. She's sensitive to some types of fashion jewelry, but it seems her skin isn't irritated by this one. I'm pleased with this purchase.
The ring adjusts easily, doesn't cause any green discoloration on fingers, and is overall fantastic.
It's genuinely cute and of excellent quality. I also adore the color, and as a dog lover, I'll say, "Stay pawsitive" ❤️.
They are of very decent quality, especially for adjustable rings, and they suit both me and my partner perfectly!
Although I had some issues receiving the rings, the sellers were very helpful. Finally receiving the rings left me very pleased. It's nice to match with my partner.
I bought this for my boyfriend and me since we recently started dating. They're cute and seem durable so far. I definitely recommend them.
We chose this ring for our second anniversary because we wanted something small, affordable, and beautiful, and this ring fits the bill perfectly.
They look great and beautiful when worn together.