SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely in love with this machine! It's like having my own personal barista at home. The ability to customize each drink to my liking is a game changer. Now, I can enjoy cafe-quality coffee without even stepping out of the house. 😊
Nothing beats waking up and starting my day off right with the perfect cup of coffee from this machine. It's incredibly easy to use and saves me so much time the morning!
This automatic espresso machine has truly elevated our coffee experience! We used to spend a lot on expensive coffees daily, but now we can make them ourselves whenever we want - saving us both time and money.
A huge fan here – the machine is perfect for impressing guests with café-quality beverages. It’s like having a little piece of Italy right in my kitchen! 🇮🇹
I bought this as a birthday gift for myself and it’s one of the best decisions ever made. Super convenient, easy-to-use and provides that ultimate café experience at home.
The convenience factor alone makes this purchase worth it for me. Skipping long lines for a cuppa joe? Yes please! Plus, being able to tailor each drink according to preference is just amazing.
This machine has seriously enhanced my mornings. Now I wake up looking forward to making and enjoying the perfect cup of coffee.
The convenience factor alone makes this automatic espresso machine worth every penny. No more long lines or expensive coffee runs for me!
I'm so impressed by how well this machine embraces Italian coffee culture with every sip - it's truly an authentic experience.
As someone who values their morning routine, adding this espresso maker into the mix was a game changer! My day starts off on such a positive note now ☕️😊
No more standing in line at crowded cafes for me! This fantastic device brings the ultimate cafe experience straight into my home and saves time too!