SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I've been using this portable smart projector for a couple of weeks now and I'm blown away by its performance. The 1080p resolution gives me an immersive viewing experience that’s hard to beat! Plus, the compact design makes it super easy to take anywhere.
This little gadget has exceeded all my expectations! Its high-resolution display provides crystal clear images which make movie nights at home feel like being in an actual cinema. And the built-in speakers are just amazing - no need for external ones anymore.
💖 Absolutely love how lightweight yet powerful this mini projector is! Took it on our family camping trip and everyone had a blast enjoying movies under the stars ⭐️
I am thoroughly impressed with the image quality that this LED Mini Portable Projector offers – sharp, vibrant colors truly enhance my gaming sessions! Not forgetting its wireless connectivity feature which saves me from tangled cables mess.
This Smart Home Theater Projector has made our weekend getaways even more fun-filled as we enjoy outdoor movie nights thanks to its portability 😊 Truly worth every penny spent!
OK👌
👍 The user-friendly interface of this 3D WiFi projector is amazing, making it super easy to use. Plus, its compact size and lightweight construction make it perfect for on-the-go entertainment.
We love it! Recommend.
I am so impressed with the sound quality from the built-in speakers in this mini portable projector – rich and room-filling! The fact that I don't need external speakers anymore is a big plus.
It's portable, versatile and offers stunning visuals due to its 1080P resolution. Definitely worth every cent!
The brightness level offered by this 1100 ANSI Cinema Bluetooth Beamer is simply astounding - everything looks so vivid and lifelike! A must-have gadget indeed 🙌
This Full HD Beamer delivers an immersive audio experience thanks to its built-in speakers which eliminate the need for additional ones - less clutter, more fun!
I'm loving how easy-to-use and navigate the interface of this Smart Home Theater Projector is; even my kids are able to operate it effortlessly 😊 High-quality family time guaranteed!
Highly recommend!
This Full HD Projector has truly transformed my living room into a mini home theater with its powerful brightness and high-resolution display. Plus, the setup was super easy thanks to its user-friendly interface. Best purchase ever!