SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Setting up some projectors can be quite daunting especially if you're not very tech-savvy but not with this one. The user-friendly interface makes everything so straightforward - from initial setup to navigating through different features, everything's a piece of cake! Now I get to enjoy my favorite content on big screen without any fuss.
Wow, this portable smart projector is just what I needed for my home theater! The high-definition quality makes movie nights feel like a real cinema experience. Plus, the Wi-Fi feature allows to easily sync it with my mobile devices.
I've been using this projector for outdoor movies and it's absolutely perfect. It provides versatile viewing options and the picture clarity is fantastic even in low light conditions.
High definition, WiFi-enabled, and super handy - these are just some of the things that make this smart projector an incredible addition to any home theater system.
This portable smart projector offers amazing versatility in viewing options.
Easy navigation plus excellent image quality equals pure joy!
Making professional presentations has never been easier thanks to this nifty device. Clear images, easy setup...it simply ticks all boxes when it comes to convenience and efficiency.
I'm loving how this projector is so easy to set up and navigate. The user-friendly interface has made my life so much easier!
Outdoor movie nights have taken a whole new level with this smart projector! High-definition visuals, versatile viewing options...it's just perfect.
Bought one of these projectors recently – best decision ever!
As someone who loves hosting outdoor movie nights, finding a reliable and efficient projector was crucial. This smart projector has exceeded all expectations! Not only does it offer versatile viewing options but also maintains fantastic picture clarity even in low light conditions. Now our backyard gatherings are more entertaining than ever.
This portable smart projector is the best thing I've added to my home theater setup in ages. The Wi-Fi enabled feature makes it super convenient for mobile syncing too.
I was amazed at how simple it was to get started with this HD portable smart projector – the user-friendly interface and remote control make navigation a breeze!
This product truly stands out due to its user-friendly interface. Setting up a gadget can sometimes be daunting especially if you're not very tech-savvy like myself but this portable smart projector made everything so easy! Navigation through its features using the remote control is super convenient too which makes usage hassle-free.
Couldn't be happier with this purchase!
This device offers such versatility - whether you're looking for an outdoor cinema experience or need it for professional presentations, it fits perfectly in both scenarios.
I've always loved watching movies under the stars and with this smart projector, I have been able to do just that but in high-definition! The picture quality remains superb even when used outside at night which has made our outdoor movie nights truly memorable.