SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this electric humidifier for a couple of weeks now I must say, it's an absolute game-changer! My allergies have significantly improved thanks to the enhanced air quality. The adjustable mist output is also a great feature as it allows me to control the humidity levels according to my comfort. 👍
Just got this new floor-type humidifier and boy am I impressed! Not only does it look stylish with its classic columnar shape but it also covers large areas larger than 60 square meters. Perfect for our open-plan living room!
This remote-controlled humidifier has become my best friend during these dry winter months. No more waking up with dry skin or sinus congestion, plus the touch screen makes adjusting settings super easy.
The sleek design of this electric humidifier fits beautifully into any home decor - a perfect blend of style and functionality! It has made such a difference in alleviating my allergy symptoms too.
So happy with this purchase! 😊 It's amazing how much better I feel since adding this floor-type electric humidifier into our home routine. Plus, controlling it remotely is so convenient!
Matches the description.
I love everything about this product; especially how effective it is at improving indoor air quality. Dry skin problems? Sinus congestion? Allergies? Say goodbye to all those discomforts once you start using this device!
A fantastic addition to any office space or large room – not only does its classic columnar design make an aesthetic statement but its performance in enhancing air quality is top-notch too!
This isn't just another household appliance; it’s a life-enhancer! The adjustable mist output lets me customize my comfort, and the large area coverage is perfect for my spacious living room. 👌
Great product! It has made such a difference in our home's air quality. My skin feels less dry and I've noticed fewer allergy symptoms since we started using it.
I'm very pleased with this floor-type electric humidifier. The remote control feature makes it so convenient to use, especially when you don't want to get up from your cozy couch or bed!
The touch screen on this humidifier is super intuitive and easy-to-use - even my tech-challenged husband can operate it without any issues 😄 Plus, the enhanced air quality is definitely noticeable.
An absolute lifesaver!
If sinus congestion and allergies are bothering you as much as they were me, then I highly recommend getting this electric humidifier. It’s truly made a world of difference for me.
My office space feels so much better now that I have this floor-type electric humidifier installed – no more drying out due to central heating systems! And the fact that it covers areas larger than 60 square meters means everyone benefits too.
I love how customizable the settings on this device are - being able to adjust the mist output according to personal comfort levels is amazing 🙌 Also, its classic columnar design adds an elegant touch to any room decor.
This floor-type electric humidifier has exceeded all expectations! Besides alleviating discomforts caused by dry air (like sinus congestion), its sleek design fits perfectly into any interior setting while providing excellent functionality through features like remote control & touch screen interface 💯
My allergies have been so much better since I started using this humidifier. It's simple to use, effective and looks great in my living room too!
This electric humidifier is a must-have for anyone dealing with dry skin or sinus congestion. The adjustable mist output allows you to control the humidity levels according to your needs, making it an excellent choice for any home or office.
Finally found a solution to combat those pesky winter-induced dry air problems! This floor-type electric humidifier has been a game-changer in improving our home’s air quality. Plus, it covers such a large area - perfect for our open-plan layout 😊