SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been utilizing this pool cleaner for several months now, and it has truly revolutionized the way I maintain my swimming pool. The incorporation of a 5000mAh battery is a standout feature, as it allows me to thoroughly clean the entire pool without the interruption of needing to recharge, which is incredibly convenient. The device is equipped with an advanced smart navigation system that meticulously covers every nook and cranny of the pool, ensuring that no spot is left untouched. Moreover, the adaptive speed control feature is particularly impressive, as it automatically adjusts the cleaning speed based on the level of dirt and debris in different areas, making sure that more challenging spots get the extra attention they need. What sets this pool cleaner apart from others is its cordless design, which has been a major relief. Gone are the days of untangling and managing lengthy cords, making the pool cleaning process much smoother and hassle-free. Additionally, the waterproofing of this device is top-notch, providing an extra layer of security and peace of mind, especially knowing that it can withstand various pool conditions without any issues.
Initially skeptical about the need for an automated pool cleaner, I've been thoroughly impressed with this product's performance. Its strong suction and efficient electric brushes have consistently kept my pool clean, far surpassing my old manual methods. The smart navigation system is a standout feature, ensuring that no spot is missed during cleaning sessions. Additionally, the fast charging time means it’s always ready when I need it, which is incredibly convenient. The user-friendly design, with clear LED indicators and smart alerts, has made pool maintenance a breeze, allowing me more time to enjoy the pool rather than worry about its cleanliness.
The introduction of this pool cleaner into our home has been a transformative experience. Its powerful cleaning capabilities, thanks to the robust battery and efficient brushes, mean our pool is always ready for impromptu swim sessions. The smart navigation technology impresses me every time, as it methodically covers the entire pool area, ensuring no spot is missed. The waterproof design reassures me of its longevity and resilience against pool chemicals and weather conditions. Moreover, the convenience of cordless operation has simplified pool maintenance, allowing me more leisure time with family. The fast charging feature ensures that it’s always ready when needed, proving its worth as an indispensable tool for pool care.
The convenience of this pool cleaner is unmatched. It’s ready to go after a quick charge and tackles the entire pool with its smart navigation. It’s made pool cleaning less of a chore and more of a simple task in my weekly routine.
The durability and functionality of this cleaner are top-notch. It navigates my pool's contours perfectly, leaving no debris behind.
This little robot has made pool cleaning a joy, not a chore💖
Really good at cleaning the pool floor and walls, but sometimes it gets stuck in the corners. Fast charging is a big plus, and overall, it’s made keeping the pool clean much easier.
I never knew pool cleaning could be so effortless until I started using this pool vacuum. The cleaner’s smart navigation and adaptive speed control system ensure it reaches every part of the pool, including the walls and floor, for a comprehensive clean.
Powers through debris effortlessly!😍
Absolutely thrilled with the battery life and performance
The performance of this pool cleaner is impressive. It quickly charges and lasts long enough to thoroughly clean the pool. Its cordless design and waterproof construction make it durable and easy to use in any pool setting.
A must-have for pool owners! Easy, efficient, and reliable
As a pool owner in a leafy area, this pool cleaner has been a game-changer. The machine’s ability to efficiently remove leaves and small debris is remarkable, ensuring the pool remains inviting and clean. Its intelligent navigation system, which adapts speed and direction, means it cleans thoroughly and efficiently, saving energy and time. The cordless nature of this cleaner has significantly reduced the time I spend on pool maintenance, freeing me up to enjoy other activities. The LED indicators and smart alerts are user-friendly features that enhance the cleaning experience, making it a top-notch product for any pool owner.
It’s not just the strong suction and efficient brushes that impress, but also the intelligent design features like smart navigation and adaptive speed control that ensure comprehensive pool cleaning.
Efficient brushes on this vacuum are game-changers. They ensure my pool is spotless, reaching every nook and cranny with ease
Love quick charge
Powerful suction, gets all the dirt and leaves out! 💪
This device has been a game-changer for my pool care regimen. Its powerful battery life and efficient cleaning system mean I can enjoy a pristine pool with minimal effort. It’s easy to operate and navigates the pool floor like a pro.
I was amazed at how quickly this device charges. Within 3 to 3.5 hours, it’s fully powered and ready for another round of cleaning. This fast turnaround is perfect for our busy household, ensuring the pool is always ready for a spontaneous dip.
Love watching it navigate and clean every corner of my pool
What I appreciate most is the waterproof design. Living in an area with unpredictable weather, it's comforting to know this device can withstand different pool conditions without damage.
I'm mostly happy with this pool cleaner. It navigates well and picks up a lot of debris, but I wish the battery lasted a bit longer. Still, it charges quickly and does a thorough job, so I'd recommend it with that minor caveat.
Robot cleaner = pool’s best friend
As someone who loves hosting pool parties, this pool cleaner has been a lifesaver. Its efficient cleaning system ensures that my pool is always guest-ready, with minimal effort from me. The strong suction and electric brushes work together seamlessly to remove all types of debris, while the smart navigation ensures complete coverage of the pool area.
Waterproof and worry-free, even in heavy rains
The LED indicators are so convenient! They help me keep track of the cleaning progress and alert me of any issues, making the entire process worry-free.
One of the standout features for me is the smart navigation system. It meticulously cleans every part of the pool, including hard-to-reach corners, without any guidance. This autonomous approach means I can focus on other tasks while the pool gets cleaned.
I was initially hesitant to invest in an automated pool cleaner, but this model has proven its worth tenfold. Its exceptional battery life allows for extended cleaning sessions, ensuring that the pool is thoroughly cleaned with minimal effort on my part. The device’s smart navigation and adaptive speed control efficiently cover every part of the pool, including hard-to-reach areas. Its waterproof and cordless design adds to the convenience, making it easy to handle and operate. The fast charging feature is a bonus, ensuring that the cleaner is ready for use whenever needed. Overall, this pool cleaner has made maintaining a clean and inviting pool effortless, allowing me more time to enjoy the water.
Does a great job overall, but I find it a bit cumbersome to clean after use. Worth the investment for the time it saves, though.
Brilliant clean every time🌟
The cordless feature of this pool cleaner is fantastic. No more dealing with tangled wires, just seamless cleaning efficiency. Its smart navigation ensures complete pool coverage, making my pool maintenance worry-free.
I love how this cleaner takes the chore out of pool maintenance! Its 5000mAh battery allows for extensive cleaning without constant recharging. I can relax knowing my pool is in good hands.
Having used this pool cleaner for several months now, I am thoroughly impressed with its consistent performance. The 5000mAh battery is a standout feature, providing long cleaning sessions that thoroughly cover my large pool without the need for frequent recharging. Its efficient electric brushes and strong suction capability leave no debris behind, ensuring a crystal-clear pool. The smart navigation system, complete with automatic reverse and adaptive speed control, effortlessly cleans every corner and curve of the pool, making manual spot cleaning a thing of the past. The cordless design is the icing on the cake, eliminating the hassle of dealing with tangled wires and making the cleaning process smooth and enjoyable.
This pool cleaner has been a great addition to our pool maintenance tools. Its smart navigation and strong suction capability make it efficient in cleaning. However, it occasionally misses some spots, requiring a manual touch-up. The waterproof design and cordless feature are definite pluses, adding convenience and durability. With a slightly improved navigation algorithm, it could be perfect.
Best investment for my pool
I've found the LED indicators extremely helpful for monitoring the cleaning progress. This, combined with the strong suction and efficient brushes, makes maintaining my pool easier and more effective than ever before.
Hassle-free setup and operation. A real time-saver! ⏳
Long-lasting battery life rocks💪
This pool cleaner has surpassed all my expectations. Its robust construction has made it an essential tool for keeping my pool clean and inviting. The 5000mAh battery supports long cleaning cycles, making it suitable for large pools or thorough cleaning sessions. The smart navigation system, with its precise control and adaptive speed, ensures that every inch of the pool is cleaned effectively. The waterproof and cordless design adds to its convenience, making it easy to use in any pool type without the worry of water damage or tangled cords. The fast charging time is a testament to its efficiency, readying it quickly for the next use. In summary, this pool cleaner delivers on its promises, providing a hassle-free and effective cleaning solution.
Great suction and easy to use, but it struggles a bit with larger leaves. Still a solid choice for pool cleaning.
The durability of this pool cleaner have exceeded my expectations. It handles all types of debris effortlessly, making it a reliable tool in pool maintenance.
The performance of this pool vacuum has been outstanding. From its powerful battery allowing for lengthy cleaning sessions to its smart navigation ensuring thorough coverage, every aspect has been designed with the user in mind. The waterproof and cordless design adds to its appeal, making it a versatile tool for any pool type. It’s fascinating to watch it automatically reverse and adjust its speed to tackle different pool areas, ensuring a comprehensive clean every time. The ease of use, combined with the fast charging capability, makes it an essential tool for maintaining a clean and inviting pool.
I was skeptical at first, but this pool cleaner has exceeded my expectations. It handles all types of debris with ease, thanks to its strong suction and efficient brushing action. The smart navigation system ensures every inch of my pool is clean.
This pool vacuum is incredibly easy to use and cleans thoroughly. I just set it up, and it does the job perfectly, saving me time and effort.
Pool looks great, and it’s all thanks to this nifty gadget
This pool vacuum does a thorough job and is easy to handle. It sometimes misses the steps in my pool, which is a bit disappointing. But considering its overall performance and convenience, it’s still a worthy investment for pool owners.
Finally, this pool cleaner has redefined the concept of pool maintenance for me. The powerful battery ensures that it can operate for extended periods, covering every part of the pool without the need for a recharge. The smart navigation system is incredibly efficient, methodically cleaning the pool and ensuring no area is overlooked. The strong suction and brush mechanism efficiently remove all types of debris, leaving the pool immaculately clean. The cordless design enhances its usability, providing the freedom to clean without the constraints of wires. The waterproof feature ensures durability, and the fast charging capability means it’s always ready for use. This pool cleaner is an exemplary product that combines functionality with convenience, providing a superior cleaning experience.
No more wires, total freedom
This pool cleaner is a must-have for any pool owner. It effortlessly removes leaves and debris, thanks to its powerful suction and smart navigation. The quick charging and long-lasting battery make it ready whenever I need it, simplifying pool maintenance significantly.
Its ability to reverse and adapt speed autonomously has transformed how I clean my pool. Now, every corner is pristine without extra effort from me.
Smart alerts keep me updated, so convenient😍
Good cleaner, picks up most debris. It would be better if it had a larger debris container.
The cordless feature is a lifesaver. No more tripping over wires or untangling them before each use. It's made pool cleaning much more manageable and less time-consuming for me.
Setup was a breeze, and it works like magic🌟🌟🌟🌟🌟
I'm thoroughly impressed with this pool cleaner's performance. Its powerful suction and efficient brushes ensure my pool is spotless. The smart navigation system is a game-changer, reaching every corner effortlessly. It's incredibly user-friendly, and the cordless design makes it a breeze to handle.
LED alerts keep me informed!
Amazingly easy to use and super effective! 🌟
Since purchasing this vacuum, my pool has never looked better. It effectively picks up leaves and debris, maintaining a clean environment for my family to enjoy.