SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I stumbled upon this shoe cleaner and realized it's a brilliant travel companion. With constant shoe scuffing from boarding planes and navigating crowded airports, this tool is a lifesaver. Despite being slightly larger than expected, it's perfect for my big hands. The dual brush heads offer versatility for various scuff depths, and the silicone heads work wonders on smaller marks with just water. While I haven't tried cleaning solution yet, water seems to suffice. Overall, a must-have for travelers!
I'm impressed by the convenience of this shoe brush cleaner. Its compact size fits snugly in my hand, although removing and replacing the end caps can be tricky. The spray nozzle works well, and the soft bristle brush effectively removes dirt from tight spots. The 2-sided silicone head is intriguing and gentle on suede, ensuring a uniform appearance. Perfect for quick touch-ups before heading out!
I have two dogs, and nighttime walks can lead to messy shoe situations. Thankfully, this little cleaner came to the rescue! Its dual-sided design with different textures makes tackling different messes a breeze. Definitely worth the investment!
This portable shoe cleaner is ideal for quick touch-ups on the go. While it's compact and offers decent scrubbing power, it's best suited for small cleaning tasks. Perfect for travel!
This shoe cleaner is perfect for travel. Its small size and convenient spray make it ideal for on-the-go use. The brushes are effective and practical for shoe cleaning tasks. Great addition to any travel bag!
This handy shoe cleaner is a traveler's best friend. Suitable for various shoe types, it's a must-have accessory. Compact and efficient, it ensures your footwear stays pristine during trips.
I've been using this shoe brush for months now, and it's still as effective as ever. It's definitely a worthwhile investment for maintaining shoe cleanliness
Love how this shoe brush removes dirt and grime without damaging my shoes. Highly recommend it
This shoe brush is a game-changer for anyone who takes pride in their footwear. It's a must-have
This shoe brush has become an essential part of my shoe care routine. It's gentle yet effective, ensuring my shoes always look their best
I never knew a shoe brush could make such a difference until I tried this one. It's like giving my shoes a spa treatment – they come out looking refreshed and rejuvenated
This shoe brush is a game-changer for sneakerheads like me. It's gentle enough for delicate materials yet powerful enough to remove stubborn stains
As someone who wears dress shoes daily, I can't recommend this shoe brush enough. It's a lifesaver for keeping my footwear looking sharp and presentable
I bought this shoe brush on a whim, and it's quickly become one of my favorite purchases. It's efficient, durable, and makes shoe cleaning a breeze
I'm amazed by how well this shoe brush works. It effortlessly removes dirt and grime, leaving my shoes looking immaculate with minimal effort
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Obsessed with this shoe brush! It's easy to use and leaves shoes looking brand new
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I've tried various shoe brushes in the past, but this one stands out from the rest. It's effective, durable, and makes shoe maintenance a breeze
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I never knew I needed a shoe brush until I tried this one. It's made a world of difference in the appearance and longevity of my shoes
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I was hesitant to invest in a shoe brush, but I'm so glad I did. It's transformed the way I care for my shoes and has saved me time and money in the long run
This shoe brush makes cleaning shoes a breeze. It's convenient and delivers exceptional results
Thrilled with how well this shoe brush cleans my sneakers. It's a total game-changer
I love how versatile this shoe brush is. It works equally well on leather, suede, and canvas shoes, making it a versatile addition to my shoe care arsenal
This shoe brush exceeded my expectations. It's versatile and works on all types of shoes
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I've tried other shoe brushes in the past, but this one is by far the best. It's durable, efficient, and leaves my shoes looking polished and pristine
Impressed by the results of this shoe brush. It's a worthwhile investment for shoe care
This shoe brush is a must-have for shoe enthusiasts. It's gentle yet powerful, leaving shoes spotless
I never realized the importance of a good shoe brush until I tried this one. It's made a significant difference in the appearance and condition of my footwear
I'm blown away by the results of this shoe brush. It effortlessly removes dirt and grime, leaving my shoes looking brand new with minimal effort
This shoe brush is a game-changer for anyone who wants to maintain the appearance of their shoes. It's easy to use and delivers professional-level results
I've tried other shoe brushes, but this one is by far the best. It's efficient and effective
Highly recommend this shoe brush for anyone looking to keep their footwear in top condition
I've tried countless shoe brushes over the years, but this one is hands down the best. It's durable, efficient, and makes shoe cleaning a breeze
Love how this shoe brush revitalizes my old shoes, making them look like new again
I can't recommend this shoe brush enough. It's a must-have for anyone who values the appearance of their footwear. It's easy to use and delivers exceptional results
This shoe brush is a game-changer for shoe maintenance. It's easy to use and delivers professional-level results
I'm impressed by the quality of this shoe brush. It's sturdy, durable, and gets the job done quickly
This shoe brush is simply amazing! It effortlessly removes dirt and scuff marks, leaving my shoes looking pristine