SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a small, delicate necklace for what feels like an eternity. The packaging was a delightful surprise. The necklace itself is small, delicate, minimalistic, and incredibly shiny. It also has two hoops for adjustable lengths. I'm extremely pleased with this purchase.
As the title suggests, this is one of the most gorgeous and simplistic necklaces I now own. From the presentation in the box to the design of the jewels on the heart, it's stunning. I'm a fan of simple jewelry that makes a statement, and this one truly took my breath away. Now I want one in gold as well.
I love how charming this necklace is. I wish it were a bit longer, but that's an easy fix with a necklace extender!
It's of great quality, shiny, adorable, and perfect for layering with other necklaces.
I typically don't write reviews, but I felt compelled to give this company 5 stars. I will definitely be making more purchases from them in the future!
The only issue I had was delayed delivery. The necklace is very cute and dainty, perfect for a teen or a young woman!
I got this for my coworker, and she adored it. It came in the most adorable packaging, which was a nice touch.
I was impressed by the packaging; it made me want to buy something else just to experience it again! 😉 The necklace itself is absolutely adorable!
A charming, small necklace.
I receive numerous compliments on the beauty and simplicity of this necklace.
It's a very pretty gift and looks great on my daughter. Lovely design, only 4 stars though the heart is a little smaller than what I expected based on the pictures. Makes a great gift
This necklace is of excellent quality and comes at a great price. I simply love it.
I loved both the packaging and the necklace; it's super cute.
It's so pretty and shiny; my daughter loved it.
It's well-made.
It's beautiful and delicate.