SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Unbeatable price for such a beautiful, high-quality item. It's well-made and super cute. I can see myself using it for many years to come. Definitely recommend buying it if you're looking for something lovely. It's truly a timeless piece that adds a touch of elegance to any outfit.
It's so beautiful, and I constantly get compliments on it. The handle feels secure, making me feel very ladylike. Not the most practical, but definitely a self-esteem booster. It's like carrying a little piece of art with me wherever I go.
This bag is absolutely amazing, I love it!
It's incredibly cute 🥰🥰🥰🥰🥰🥰🥰🥰🥰
The quality and color are top-notch, definitely worth the price. Highly recommend it.
The quality is fantastic! Definitely recommend this one.
Such an elegant and classy bag! It looks well-made too. I'm totally in love with it!
The bag is stylish, small yet surprisingly spacious - just what I wanted.
The leather quality is excellent, and the design is unique. Perfect for my class reunion.
This bag is not only cute but also practical, a must-have for any wardrobe.
Got this for a wedding, and it's absolutely adorable!
I love the color and design, though I wish the leather was softer and a bit more spacious inside. Still, it's a fantastic product overall.
Very compact and feminine, though it turned out smaller and heavier than expected. Perfect for carrying just the essentials.
The purse was exactly what I was looking for - the size and color were just right.
I was in search of a small handbag for semi-formal events, and this bag fits the bill perfectly!
This dream purse fits your iPhone, a small wallet, lipstick, and compact - ideal for shopping or airport travel.
My husband surprised me with this bag for Christmas, and I was over the moon! I absolutely love it.
It looks expensive and was perfect for a wedding. It's large enough for an iPhone 12 but still small enough to not feel bulky.
It's a really nice purse.
A bit on the smaller side but perfect for carrying just the basics.
Just the right size for someone like me who doesn't usually carry purses. The design is really cute, light, and holds all my essentials.
Such a cute bag.
Got this for my wife. It looks nice but is quite small, fitting little more than a cell phone.
My expectations were high, and this purse did not disappoint. Fell in love with it right away.
Very beautiful and true to its color. My sister declared it her favorite purse.
It's fantastic.
Small and cute purse.
The handbag is very well made.
The quality is AMAZING!!! Love the shape and leather quality! Very satisfied.
Love this purse! It's well made and has a nice structure.
Obsessed with it!! The fabric feels luxurious. I'm definitely buying more.
Super cute bag, excellently made.
Great quality, planning to buy more.
I just love it! It's very sleek, looks like real leather, and is absolutely beautiful!
The feel and quality of the leather are great. Planning to buy another color.
Absolutely amazing. Ladies, I really like this bag. Quick delivery and well-packaged!
The bag is nice.
Incredible value for the money! It was also very carefully packaged, which I appreciate.
Matches the description and pictures perfectly. Good size, fits everything well.
Beautiful. Great quality.
Super bag! The quality is fantastic!
I don't usually leave reviews, but this purchase impressed me. The bag is beautiful, no scratches or damage, with good size and quality. The gold hardware is the perfect color. 5 stars.
I'm totally satisfied, everything in its place! Highly recommend ❤️🙏🏻
Really lovely bag. There are some small dents on the closure, likely a manufacturer's fault, but it's still worth the money.
Wonderful, definitely deserves 5 stars.
The bag is nice, well-packed, but the material is quite stiff.
Wonderful bag, especially for the price, and very well packaged.
The bag is pretty good, the color is excellent.
I liked the purse. It's well-sewn.
Great bag, excellent product, matches the description. Very happy with my purchase. Thank you.
Wow, this product is outstanding! Top quality leather and design.
Wow, this product is outstanding! Top quality leather and design.
Nice handbag, lovely color.
The structure of the bag is beautiful, and it was really well packed.
Looks just like the picture. Surprisingly amazing quality. Already bought another in a different color.