SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A perfect blend of classic and contemporary art. The quality of the canvas and the vibrant colors are amazing.
I adore this canvas! The mix of romance and modern design works so well. It's a great focal point in my room.
The print quality is outstanding. It's a beautiful piece of art.
Love it!!!
I'm really happy with this purchase. The modern style fits perfectly with my home's aesthetic and the quality is superb.
Gorgeous and high-quality. The colors are vibrant and the canvas is well-made. It's a great addition to my home.
It's more than just wall art, it's a centerpiece that brings life to the room. The modern style is exactly what I was looking for.
Such a unique and stylish piece. The canvas quality is excellent and the high-definition print is flawless.
I'm in love with this wall art! A real eye-catcher. Recommend.
This artwork adds so much character to my space.
I was looking for something unique for my living room and this was it. The canvas is high-quality and the design is breathtaking.
The colors are even more stunning in person.
Perfect for anyone who loves contemporary art with a romantic twist. The canvas material is really durable too.
The quality and design are beyond what I expected.
I've received so many compliments on this canvas! Thank you!
The romantic and chic design of this wall art has transformed my bedroom. It's both modern and timeless.
I'm impressed with the high-definition print. The details are crisp and the colors are so vibrant. It's truly a work of art.
The quality of this canvas is top-notch. It's durable yet elegant, and the modern design fits perfectly with our home decor.
I bought this as a Valentine's gift for my wife and she loved it! The waterproof ink makes the colors pop beautifully.
This piece is a conversation starter! The leopard print design is so unique. It really brings a new level of style to my living room.
Absolutely stunning! The quality of the canvas and the vivid colors exceeded my expectations. It's the perfect blend of romance and modern art.