SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received it nine days ago, and my family approves. It seems to heat up in about 4-6 seconds to 180 degrees, and I haven’t needed it for longer than that. I’m looking forward to making good use of it. The product is quite impressive.
Performs excellently, giving a delightful effect on the hair, and feels very well-crafted – overall, it's outstanding.
Heats up in a flash, offering three temperature settings for either fear or fabulousness! To switch it off, simply press the button.
It looks amazing and utterly adorable; all that's left is to give it a try.
I've received numerous compliments since using this on my hair. It's incredibly simple to operate!
It's fantastic for my medium-length hair. Simple to operate and maintains waves longer than my triple-barrel wave iron. I find it creates gentler waves, which I prefer.
Definitely a must-buy for fantastic waves, ease of use, and a reasonable price!
Super easy to use. It styles my hair effectively without causing damage. Absolutely love it!
Simple to use, heats up quickly. Very akin to Babe Waves but much more affordable. I’m thrilled with it! Also perfect for shorter hair.
I'm thrilled with this product! I've tried various hair products and sprays, but this is the best curling iron I've ever used.
It heats up quickly, and I can style my hair fast. While a timer for each section would be ideal, it's still excellent for the price.
I recommend using this tool on hair that isn't freshly washed. The waves are beautiful and worked well on my just-below-shoulder-length hair.
This tool is extremely convenient for styling your hair for any event. It's fast, effortless, and performs wonderfully. Strongly suggested for anyone who enjoys styling their hair for parties or outings.
Creates lovely waves, far surpassing what I could achieve with a flat iron. I have a bob cut and thick hair, and it's highly effective for me.
Absolutely adore it! Both my daughter and I use it, and it creates ideal waves.
This was my first purchase of a curling wand, and it didn't let me down! I'm also a fan of the color. Plus, it's incredibly easy to use!
Highly recommend this product. It does wonders for my hair, giving a very natural curly look.