SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Today is our 5th wedding anniversary, and my husband surprised me with this mug. I absolutely adore it. The packaging was elegant, and the mug itself is well-crafted and beautiful.
These mugs are exactly as advertised and of excellent quality. They are incredibly adorable and just what I was hoping for - shiny, compact, and well-crafted. Since I often give mugs as gifts, I'm quite selective, and these meet my high standards. 👍🏽👍🏽
The mugs arrived exactly as described. I'm truly impressed and in love with them!
Perfect for my Galentine's Party! I also purchased heart-shaped coffee stirrers to go with them, and they made fantastic, budget-friendly gifts that everyone adored.
I purchased this for my wife, and she was overjoyed with it. The letters are printed very clearly, and it looks fantastic.
Husband loved this!
I absolutely adore these mugs! They are flawless, unlike a previous purchase from a different seller. I will definitely be buying more soon! (:
Cute I love them
I got this mug for my boyfriend, and it's fantastic. The quality is top-notch, and the writing is very vibrant.
I bought them to use as decorations on my tiered trays, and they are the perfect size for a small cup of coffee. I also gave them away as cute gifts, and they are nicely made.
For our 50th wedding anniversary, I bought this for my wife, and she was absolutely delighted.
I gave this as a gift to my husband, and he found it quite amusing. It arrived on time and in perfect condition.
This is even better in person and my boyfriend loves it.
Very cute but too small for our needs
Amazing ! Love These
They are perfect, I buy them to give as gifts for my friends. Love them!
Very adorable