SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fit is just perfect. I'm a first-time mom, and everyone told me to buy a nursing pillow. The first one I bought was too slippery, but this one stays in place. It's a lifesaver, especially for walking around with my baby on it. I wish I had bought it sooner; it frees up one hand, which is a relief for my back.
I'm loving the pattern of this pillow; it looks exactly like the picture. It's firm and provides great support for my baby, especially helpful since I had a c-section. Plus, it's perfect for my bigger baby during nursing sessions.
This breastfeeding pillow is a lifesaver! It lifts my baby to a more comfortable feeding level. I've got one downstairs and another next to my bed for night feeds. The design fits beautifully with my home decor, and it's a breeze to clean – just toss it in the laundry after those little spit-ups. It's a worthwhile investment since you'll be using it almost every two hours.
Initially unsure about needing a nursing pillow, I'm glad I got it before my baby arrived. It's way more comfortable than a regular pillow for breastfeeding, easing the pressure on my wrists and elbows. Now, as I exclusively pump, it's perfect for propping my baby up post-feeding. It's versatile and grows with my baby's needs.
I regret not having this with my older kids. Even if you're not breastfeeding, it's amazing. We use it for my children to hold their newborn brother safely, and it's fantastic for tummy time. Later on, I'll use it for baby feeding too.
This pillow is super cute and of good quality. I definitely recommend it. 👍
Surprisingly, this pillow is great as an armrest for reading, crocheting, and gaming. It's supportive and of excellent quality.
Before, I'd just grab the nearest pillow for nursing, but this one makes life so much easier! I'm never going back. It offers wonderful support, is easy to clean, and fits perfectly in my lap.
My daughter absolutely loves this pillow.
I absolutely love this pillow!! 😍
I found an unexpected use – pumping and bottle feeding simultaneously. It makes night feeds quicker and has improved my sleep. My 2-month-old lounges comfortably on it while I pump hands-free.
It's really easy to use and clean.
As a new mom, this was a must for learning to breastfeed. It offered great support.
Great for babies, and new moms love it. I bought it as a gift.
This pillow helps me keep my baby upright after feeding.
It was a huge help when I first learned to breastfeed. Now that my son is older, it's great for assisted sitting and tummy time. It's the perfect balance of soft yet supportive.
The quality is fantastic, making it an excellent idea for a baby shower gift, especially useful during newborn stages.
The material and craftsmanship are top-notch. It's a favorite gift among new moms.
I love this pillow; it makes breastfeeding so much more comfortable.
Both the baby and I love this pillow! It's great for feeding and even for supervised naps.
Perfect for baby shower parties.
I didn't use it much for breastfeeding as I found it a bit obstructive. However, it's great for supervised tummy time and helping the baby learn to sit. It's a versatile pillow that's worth buying.
I found it too firm for comfortably nursing my baby. It seemed like it needed to be "broken in" to become more comfortable for feeding as my baby grew.
I was struggling with breastfeeding latches, but this pillow changed everything. It provided the support I needed for different breastfeeding positions. It's also great for tummy time and upright positioning post-feeds.
This is a must-have for any infant. Comfortable and great for both baby and parent.
I didn't plan on a c-section but ended up needing one. This pillow was a lifesaver for breastfeeding during recovery. I used it mainly for the first 6 weeks, occasionally later for propped sitting or tummy time, but those weeks alone made it worth every penny.
I bought this for myself and use it all the time, mostly as a prop for my computer. It's been a game-changer for avoiding neck strain. My only gripe is its size; storing it can be a bit tricky.
I'm currently loving this nursing pillow! It's great for nursing your baby comfortably and also helpful for grandparents who need a bit of extra support while feeding the baby.
I actually bought this to hold my miniature dachshunds in my lap, and it works perfectly! They love it. I also used a similar pillow for my son when he was an infant, and it worked well for him too!
I use this pillow daily for feeding my baby. It's so convenient and has multiple uses, like for sitting or tummy time. While it doesn't provide much back support, it's great for what it's intended for and makes feeding easy.
This was a fantastic gift for the baby.
It's been a lifesaver! Okay, maybe that's a bit dramatic, but it's definitely an arm saver. It made holding my nephews much easier, taking the weight off my arms and providing comfort for them. It's especially helpful for bottle-feeding. A great buy if your arms tire easily.
The pillow is firm yet comfortable. It has multiple uses and is definitely worth the price.
I haven't used it yet, but it doesn't seem very soft or flexible.
It provides good support for feeding.
Wow… every breastfeeding mom should have one of these from the hospital! 🙌
Works great. A must-have for all new babies.
I got this for my newborn and it's so soft and amazing. My toddler loves it too and often uses it for nap time.
The quality is excellent. The fabric is soft, and the pillow is firm but not too much. A great product!
The quality is amazing, and I love the color. It's comfortable for my baby.
Made breastfeeding and working on tummy time with my baby really easy!
We love using this pillow for propping our baby up for supervised play and tummy time. It's also handy for nursing.
It's great for helping with baby tummy time and supported sitting, plus it has a super cute design.
This pillow is firm and really helps with my baby's tummy time. It's also great for elbow support during feeding. The cover is removable and washable, which has been a huge help during nighttime feeds.
The quality is very good, and it's firm enough to keep the baby in a proper feeding position. Definitely recommend it if you're thinking about buying one.
This product is great. I used it for both my kids! It's a must for the first few weeks of life, especially for breastfeeding. It really saves your back!