SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This basket is ideal for my decorative olive tree which originally came with a small container. The basket is versatile, allowing me to add decorations like ribbons or colored balls, and it significantly enhances the appearance of the tree.
The basket serves as an excellent base for my palm tree. Although it appears tilted in photos, that's only because I need to add more filler to the tree. The basket is exactly what I was looking for.
I've been searching for a basket for my faux plant, and this one is perfect in size and color. It matches the look I wanted and seems to be of very high quality. I believe it will last a long time.
I don’t even remember ordering this, but it's really cute! I got the medium size and I'm considering buying the large and maybe another medium. It was a good purchase.
The quality is good, the color is lovely, and it has been durable. I plan to buy a few more for my house plants.
It's great for bringing outdoor potted plants indoors during the winter.
The basket is lightweight, holds all my yarn well, and the sturdy handles make it easy to carry. I'm glad I bought it.
I haven't placed this basket in my home yet as I'm deciding on its placement, but it's really cute and worth the money.
I ordered a large basket for my snake plant. It just fits, but removing the plant might be difficult due to the tight fit. It looks good.
This basket can hold a lot, has a nice texture, looks great in any room, is lightweight, and is a durable piece of art at a reasonable price.
The basket arrived folded down, but after adjusting it, its unique shape is something I really love.
These baskets are great! They add something extra to my plants. I am very happy with them and would recommend them.
I bought this basket for a Faux olive tree. It fits the 7ft tree perfectly and looks great in my family room, giving a rustic boho look to the basic black tree pot.
I got this basket for my fig leaf tree, and it fits perfectly with its pot. The price was great.
I really like the color of this product. It's very large and seems to be strong.
This is the perfect basket for my artificial olive tree.
It's a great choice for placing my artificial Olive Tree in.
I liked this product so much that I ordered another one for my office.
I use this basket for my plants, and it makes them look very cute.
It's perfect for my patio and I absolutely love it.
I love this woven pot. It adds a boho feel.
I've received a lot of compliments on it!
It was a bit smaller than I expected.
Very good product at excellent price
Great for storing
Cute big
Good quality and well wrapped
Very GOOD
Like how it fit my plant
Was well packed
Ordered 2 pot baskets with philodendrone. In fact, fits both S and M, but in M does not look so crowded. Photo both pots with top edge diameter 21 cm
OK
Baskets as described
Good product,
Meets my expectations, good for the price
Good product, smell like a vine.
Super nice I highly recommend it just as it looks in the image.
Fine
Perfect really nice
nice looks good thank you
Very beautiful and quality
The basket arrived on time, it's good, all prosperity.
Product as described. I am satisfied with it.
Baskets as described
Beautiful baskets. I recommend one hundred percent. I love them.
ordering the second time now.
Very beautiful basket-fits perfectly into the design. Made very well! Comes very crumpled-but it is enough just to wet it and leave it to dry in the sun-it itself will take the desired shape. The color gives a little to the swamp green. Recommend⭐️⭐️⭐️⭐️⭐️
Super flowerpot
Dreamt! Perfect size, both came super well. Excellent quality
Looks nice
Basket as described, very large