SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Investing in the lamp was a wise decision for my home office. The elegant design instantly caught my eye, and it has become a focal point on my desk. The adjustable lighting is a game-changer, especially during late-night work sessions. The durable metal construction exudes quality, and the clamp mount's convenience allows me to place it exactly where I need it. It's not just a lamp; it's a versatile solution that brings both aesthetic appeal and practical lighting to my workspace.
I recently upgraded my desk lighting with the lamp, and I couldn't be happier. The versatile voltage compatibility made installation a breeze, and the sleek black finish seamlessly complements my office decor. The flexible design with steel spring and tension control knobs offers easy adjustments, ensuring the perfect angle for focused tasks. Its compatibility with various bulbs gives me options, and the convenient clamp mount allows for versatile placement. This lamp is a game-changer, adding both style and functionality to my workspace.
This lamp has completely transformed my workspace. The sleek black design adds a touch of sophistication, making it not just a functional lamp but also a stylish addition to my desk. The flexible arm and tension control knobs provide effortless adjustments, allowing me to direct light precisely where I need it. The durability of the metal construction assures me of its longevity. It's more than just a lamp; it's a blend of elegance and practicality that enhances my work environment.
Put in a low draw LED bulb, and the light is perfect when you need some extra light for a project. The best part is the springs are very strong and easily hold up studio headphones perfectly. When your desk space is limited, having my headphones hanging up and not under the desk ensures the cable doesn't get snagged.
Great little light on my workbench. Easy to move the light to where it's needed.
Been using this lamp for a while now. I like it. The spring doesn’t lose strength after a while like some other ones. I use it in the back room, and I don’t like having lights shine directly on me. This was able to turn complete 180 with no problem, so it’s great.
The only thing I didn't like about this lamp is the light bulb doesn't get all the way covered up. So the bulb sticks out of the bottom of the black part.
The light is just what I needed, bright and focused just where I needed.
What I loved the most about this product is that it’s flexible! Not to mention its brightness. This was long overdue for my dorm room. Its quality is A1, and it gives a little classy appearance. 10/10 for me.
I just like the looks of this lamp. It does everything well. The 60-watt (equivalent) bulb hangs a little below the shade, and that can be annoying. But it may also be a plus, depending on how you use it.
Due to a lack of space, I was able to place the lamp in the window area using the clamp. I love that because it doesn't have to take up surface space! The gooseneck is great because I can move it around depending on where I need the light. I paired it with a Govee LED light. I'm very satisfied with this.
This article fully corresponds to your description, and I recommend it.
As described, received in the set time.
It arrived fast and in good condition, just what I need.
Perfect, just like the picture. Very nice for a working desk, PC desk, home office. 👍👍👍
Good quality. Good structure, and the clamping clamp is robust and tightens quite well. In general, happy with the purchase!
Very good product, just what comes in the picture.
Very beautiful and functional, just like the description.
Nicely👌 I like it, and it came fast.
Cheap and very manageable.
Excellent. Fits very well. Of good quality. The seller sent very quickly. I recommend it widely.
I find it a good product; only the tourniquet looks a little fragile. But for the function that is needed, it is fine.
The lamp is good and worth absolutely the price.
The truth came to me super well, arrived earlier than estimated. I already tried it and I really liked it. It has an intense white light, and I was fascinated.
The article is as it is in the advertisement.
Great item for a paltry price.
The product arrived intact.
Very good and well-packed. Both the box and the product arrived in perfect condition. Arrived in 15 days—very fast.
Very good.
Excellent. Nothing to say. Robust metal profiles, good springs. Ideal for teenagers.
Apparently, it is very good. Just need to test it.
A little short and the head is small but reasonable for the price.
I thought it would be bigger! The quality of the material is top-notch.
They are very good. It arrived super fast, and they are of quality. I loved them and want to use them.
I am very pleased! Well packed, arrived quickly, and works perfectly.
Excellent. Expressed very well.
The lamp itself is of quite good quality.
It is great. I liked the lamp and advise others to buy. Good to use.
Excellent lamp—flexible, good materials, ready to adjust on the desktop. I recommend it widely.
Everything arrived okay.
The lamp has arrived perfectly, without any scratches, and it works. Now, the box seems to have been through some war.
I purchased this for a new lathe I bought, and it's perfect. I'll be buying another for a group of tools I have bolted to my workbench.
The sturdiness and ability to place it anywhere on my desk are outstanding for the price. 😃 Very pleased with this purchase.
The light is great for working at a desk on homework or the computer. It stays attached to the desk without issues.
I like this lamp overall.
This lamp can attach to a shelf and adjust to various positions. I'm glad it takes a standard bulb; all the other smaller lamps use LEDs, which isn't desirable. The cost was great, and it was delivered quickly. I'm completely satisfied!
The price of this lamp is really good, and the flexibility, as well as the size, is satisfactory. It's perfect for a nail table. With the right light bulb, it provides the perfect lighting.
The cord is very short. It'll work fine if not moved around a lot.
As a hobbyist and side hustler making press-on nail sets, I needed a good, adjustable lamp for my work area. I appreciate that it's not bulky and has a clamp, allowing me to use ample table space for all my supplies. After reading reviews about the power switch on the cord, I ordered LED bulbs controllable via my phone or remote, hiding the cord behind my desk while still easily managing on/off, warmth, and brightness.
This lamp was incredibly easy to use. I took it straight out of the box, clamped it to my desk, inserted a light bulb, plugged it in, and turned it on. Let there be light, and there was!