SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mystiera.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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We travel on the road a lot with my two dogs. In the past we have used a bottle with a tray but, it was very difficult to put the water back inside the bottle so, we always had to throw it. I saw this bottle and I immodestly fell in love with the functionality of it before I got it in my hands. To my surprise, the bottle was really good! It came with an extra washer and a pre-included carbon filter to filter the water out ( Love it). The on and off button is just a slide away to control the water out of the hole into the bowl and pretty self-explanatory. I was able to get the water back inside easily ( Save water) :). It also has a drawstring kind of a thing to carry the bottle with ease if you are walking. Overall love the product. Might have to buy one more for my other dog :)
This pet water bottle is perfect! I use it for camping and hiking with my dogs. It is made to be leak proof. There is a convenient button that locks the water and releases the water. The bowl and bottle are combined so you This pet water bottle is perfect! I use it for camping and hiking with my dogs. It is made to be leak proof. There is a convenient button that locks the water and releases the water. The bowl and bottle are combined so you only need to remember to grab one thing! I am very satisfied with this product!!
My schnauzers can drink out of it easily without getting their beards soaked! Use it in training class, on walks, carry in the car. Doesn't leak. I like that the cup is attached rather than removing & pouring into a cup. Especially like that you can redirect the water back into the bottle. The water control button works easily and does its job. I don't attach it to a belt loop although a thin one is provided to attach to the top.
I bought this to take on long walks with my dog every afternoon. Where I live it gets super hot during the day so it's essential that my dog stays hydrated while exercising. I used to have to bring a large water bottle and collapsable bowl on the walks which were super heavy and bulky. Now with this water bottle/bowl combo I just fill the water bottle and go! My dog LOVES drinking from the contraption. Loves it so much that when we get home from the walk, she will sit on the couch and I will sit next to her and just let her drink water out of this water bottle as she lays on the couch.I bought this to take on long walks with my dog every afternoon. Where I live it gets super hot during the day so it's essential that my dog stays hydrated while exercising. I used to have to bring a large water bottle and collapsable bowl on the walks which were super heavy and bulky. Now with this water bottle/bowl combo I just fill the water bottle and go! My dog LOVES drinking from the contraption. Loves it so much that when we get home from the walk, she will sit on the couch and I will sit next to her and just let her drink water out of this water bottle as she lays on the couch.
This is just perfect for those times when you are mobile with your pets. Both of our fur babies took right to it and the container provides plenty of water for both dogs. Easy to use, no wasted water, just simply press a button and water flows out easily. No more drinking from our water bottles, great for the environment too!
It’s a wonderful water bottle for your dog just tipping over and push a button and it fills with water and he drinks it and you throw the rest out .He gets quite a few drinks and it’s just really easy to carry round I highly recommend it~❤️
Very good bottle, arrived well packed. thank you very much.
We needed something easy to carry on our dog walks. The plastic is sturdy, seems like it is made of good quality. The push button feature to release the water into the drinking bowl is very clever. My dog used it no problem. Would buy again or suggest to friends if they needed something similar.
Really cool way to provide water for your pet on long trips. Works great.
This dog water bottle is very sturdy and good quality, I was impressed. Convenient for dog walks to the park or around the neighborhood.
Very well build & works great for summer car rides & walks to the beach. My chihuahua was scared of it at first, but she's scared of everything. Now she loves it!
Came pretty fast. The plastic is strong, looks decent. I'm happy, and so is my dog.
this bottle is great for small hikes and my dog loves using it. It does run out fairly quickly so its not for long hikes, thinking of getting another one for the longer hikes
This works great. My pup loves it. Although he already checked off the carrying cord. I find him using it even more then I imagined. This product was a great idea.
Easy to carry & give Dog a drink when away from house!
Easy to fill, easy to carry, doesn't leak, and my puppy was able to drink from it easily--it is especially useful on a long walk on a hot day. Excellent and useful product, good value.
My dogs are very satisfied.
Very cool bottle. Arrived quickly - in less than a month. Well packed, no damage. Convenient to use.
Very good quality! Just a wonderful thing, SUPER helpful especially in summer. Recommended for purchase!
This is great for taking your dog on a long walk or hike. This is really easy to use and my dog enjoys drinking out of it. This is leak proof and is easy to carry with the strap that it comes with. Any water that is not used can be easily flow back into the bottle. I definitely recommend this.
I like it. I don’t love it. I have a French bull dog and she struggles to put her face into the little bowl since it’s so small. It holds a very small amount. So if you have a thirsty dog. Maybe get something bigger than this. It’s easy to go anywhere I like it’s compact. Other dogs seem to be able to use it just fine however.
I have a big dog so I was a little worried this would be too small, but he loves it! I just wish there was a latch so I could clip it to his leash. I do have to bring an extra water bottle to refill it, but that’s just because I have a big dog who drinks a lot of water.
I really like this product but cannot give it a 5 star review as it is not as advertised. It does not hold 12 ounces only 10 ounces. I end up carrying another water bottle as my girl can empty this in one big gulp. I like the fact that if there is any water left it is not wasted. I have contacted the vendor to see if there is a bigger container available and to let them know that it is false advertising but they have not responded. I have not been able to find a bigger container on line yet. I will keep looking.
Very nicely made. No leaking. Perfect! 100% recommend!
good quality.. fast shipping and delivery .. recommend
This is so perfect for traveling, and the dogs love it for easy & quick easy access to water during a walk and while in the car seat. I subtracted one star because the handle broke after a couple of uses & I had to sew it back together.
I recommend 100% quality and super fast delivery thank you
Quite large in volume and feels from half a liter of water inside despite the light plastic. Plastic without smell. The muzzle of the 6-month-old French bulldog entered perfectly-he began to drink immediately. Recommended for Bulldogs
Very nice bottle, aesthetic, neatly made and practical. Recommend :-)
This is a great little dog water bottle that is very convenient! When we travel, I keep it in one of the cup holders because it fits nicely there. It took a few washings to reduce the plasticy smell but it was fine after that.
Very fast shipping, thank you. The bottle is great, free from defects!
Exactly like the pictures
Very tight stopper. In the rest it is quite satisfied.