SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Initially, I was drawn to this faucet for its eco-friendly RoHS certification, wanting to make a more sustainable choice for my home. Once installed, the benefits just kept coming. The water pressure improvement was significant, making daily tasks quicker and more efficient. The durability of its construction suggests that I won't need to replace it anytime soon, which is both cost-effective and better for the environment. Plus, its sleek design has become a conversation starter with guests.
When I first considered upgrading my kitchen faucet, I wasn't sure what to expect. But after installing this one, I'm thoroughly impressed. The ease of installation meant I didn't have to spend extra on a plumber, and the immediate improvement in water pressure was noticeable. What really sets this faucet apart, however, is its 360-degree swivel feature, which has made cleaning large pots and accessing all corners of the sink effortless. It's not just a faucet; it's a kitchen revolution.
Recently moved into a new place and found the sink faucet lacking an aerator, which was quite needed given the sink's size. Came across this item and was surprised by its adjustability and reach. Installation was a breeze. After a quick initial adjustment, it moves smoothly and can reach all corners of the sink, offering both spray and regular flow. Even my contractor nephew was impressed. Ended up buying the second one. Definitely recommend for its price and versatility.
This faucet is a godsend for older sinks. It's rejuvenated mine and made cleaning a breeze. Highly recommend to anyone looking to refresh their kitchen!!!!
The search for a durable, efficient, and stylish kitchen faucet ended when I found this product. Installation was a breeze, taking no time at all and requiring no professional help. Immediately, the water pressure improvement was noticeable, making tasks like filling pots and rinsing dishes quicker and easier. Plus, the sleek design has modernized my kitchen's overall appearance.
Installation was a snap, and it significantly boosted my sink's water pressure. A worthwhile investment for an instant upgrade.
Elegant and functional, though the finish is prone to fingerprints. ✨👆
It's certainly worth the investment for the added convenience.👍
My kitchen routine has been upgraded thanks to this faucet. Filling large containers is no longer a hassle.
I never realized how much a faucet could impact kitchen efficiency until I installed this one. The process was simple, with clear instructions that made installation quick and painless. Once in place, the difference in water pressure was like night and day, speeding up all my kitchen chores. The swivel feature has been a godsend, allowing for easy access to the entire sink. It's not just a tool; it's an upgrade that has made my kitchen more functional and stylish.
Nice. Love itttt 😍😍😍😍
A simple yet impactful addition to my kitchen, making daily chores much more manageable.
The functionality of my sink has seen a significant improvement with this faucet. An excellent choice for anyone looking to enhance their kitchen or bathroom.
On the hunt for a bathroom faucet that does more? This rotating one is top-notch for its ease, build, and added features. Definitely worth considering.
Effortless to install and performs excellently. Absolute bang for your buck.
Never knew I needed this faucet extender until I got it. It's revolutionized my kitchen sink routine. Simple to install and life-changing!
Impressed with this aerator!
The flexibility to direct the faucet any which way is fantastic, especially for avoiding getting my long hair wet. Big win!
Totally in love with it. Noticed an increase in water pressure, which is awesome. Planning to buy more!
Was skeptical at first, but this gadget proved me wrong. Easy to set up, works like a charm, and truly worth the investment. Best purchase in a while.
Absolutely adore this! Installation was simple. It's been a game-changer for face washing and brushing teeth, especially with my neck issues. A must-have for me!
Perfect upgrade for older kitchen sinks. Highly recommend giving it a go.
Installing this was a breeze and it really stepped up the water pressure!
👍👍👍
Super easy to install and matches my decor perfectly! 😊
Incredible
This faucet's 360-degree rotation and durable construction are its main selling points, and in those aspects, it doesn't disappoint. However, the water flow has been inconsistent, and I've had some trouble with the deck mounted installation—it wasn't as seamless as I had hoped. It's a decent product, but there's definitely room for improvement in terms of overall user experience.
I never thought I'd be passionate about a faucet, but here we are. The easy installation, combined with the elegant design in the color that matches my bathroom perfectly, has made this a standout feature in my home. The 360-degree rotation is not something you realize you need until you have it—what a difference it makes. And knowing it's eco-friendly is the cherry on top.
Perfectly unique and fits well.
This has become my go-to kitchen tool, works well in all aspects. Ended up buying another, very satisfied and would recommend.
The ceramic valve is smooth, no more drips! 💧😌
The durability is a bit of a question mark for me. After a few months of use, the finish is starting to show signs of wear, which is disappointing given its price point. It works well enough, but I'm not sure I'd buy it again.
I found exactly what I was looking for. The stainless steel construction feels solid, and the electroplated surface still looks as shiny as the day I installed it. The installation was a breeze, and operating it is just as easy, with precise control over water temperature and flow. It's refreshing to see a product that not only meets but exceeds expectations.
It's functioning well.
Good quality sink tap, feels solid and heavy.
Got it in perfect shape, functions excellently. Happy with the purchase.
Top-notch quality, would recommend.
It arrived looking great. Haven't tried it yet, but it appears high quality and is quite heavy, indicating it's a solid product.
Setup was quick and easy, straight from the packaging. The various settings are a game changer for cleaning big items. Seems sturdy too. Here's hoping it lasts because it's become essential to me.
This product lives up to its online demo. It's refreshing to find something that works as promised. Been using it for three weeks without issues.
Really happy with this, does the job well, would suggest to others.
Decided to try this out based on the description. Our kitchen needed work after a leak, and the contractor picked a budget faucet. Really like the waterfall feature for dishwashing.
Finally, a faucet that lives up to all its promises! The 360-degree swivel feature allows complete sink access, making it so much easier to clean large pots and pans. The ceramic plate spool valve ensures the operation is smooth and drip-free, a relief from my previous, leaky faucet.
Gorgeous design, but the water pressure could be better. 💦🤷♂️
Matches my bathroom perfectly!!!
I'm genuinely impressed with the quality and functionality of this faucet. The easy installation and operation are exactly as advertised, and the ceramic plate spool valve does ensure a smooth and drip-free experience. My slight disappointment comes from the color; the actual shade is a bit off from the online images, which isn't a deal-breaker but something to keep in mind. Still, a solid purchase that I would recommend.
I was pleasantly surprised by how easy it was to install this faucet. The deck-mounted design gives my bathroom a clean, streamlined look that I absolutely adore. Its eco-friendly RoHS certification and the support for both hot and cold water supply make it a versatile and responsible choice. Definitely a significant upgrade from my old faucet.
Really like it despite it not staying on my faucet. It's beautiful and works well when it fits.
Fell for it at first sight, though smaller than expected, it's still lovely. Haven't set it up yet, waiting for kitchen renovations, but hoping for the best.
So far it's great. Should be a standard in all sinks.
Smooth flow, no issues.
Really complements the sink.
A must-have for modern bathrooms.
The 360-degree rotation is a fantastic feature, making everyday tasks much simpler. However, I've encountered some issues with the temperature control—it doesn't always respond as precisely as I'd like, which can be a bit frustrating. It's a good faucet, but I was expecting a bit more in terms of functionality.
My only gripe is the water pressure; it's a bit lower than I expected, even though it's more than adequate for everyday use. If not for that, this would be a solid 5 stars from me.
This faucet exceeded my expectations in every way. From its robust stainless steel construction that promises longevity, to the easy single handle operation for temperature and flow control, everything about it screams quality. The fact that it comes in three beautiful colors allowed me to match it perfectly with my bathroom theme. A truly outstanding product that combines functionality with style.
Can be a bit stiff at times. A little more smoothness in the movement would make it perfect.
Works great even in shallow sinks, lifting the faucet high enough for various tasks.
Surprisingly, this gadget has made dishwashing much easier and more enjoyable. Totally worth the cost.
Wasn't able to use it.
Absolutely love this faucet! The installation process was incredibly straightforward, and the 360-degree rotation is a game-changer for kitchen chores. It's not just practical but also adds a touch of elegance to the sink area. Plus, the eco-friendly certification gives me peace of mind about my environmental footprint.
Great for the environment. 🌍
Love it! 😍
It's made tasks like washing hair and rinsing after brushing teeth simpler. Really wish there was a larger version for the shower.
The movement is really smooth. Would buy again if needed.
Haven't installed it yet, but it seems like it'll work fine.
Simple to install and works well. Fixed my issue.
Installation is a breeze on modern sinks. Just needed channel locks, no leaks. Pivots easily, and you can even use it as a water fountain. You'll definitely love it.
My faucet is finally performing as expected.
Absolutely fantastic!
Everything is correct so far, it only remains to install it to see how it works but that has to wait a few months.