SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's such an amazing mixer, exactly what I was looking for! I always have a headache when using hand mixer: sore hands, food powder/ dirt everywhere, and this mixer solved my problem. Something I like about this mixer -The transparent lid on the top is super helpful because it prevent food coming out from the bowl while mixing. And It saves ingredients, time, and my energy in cleaning food dirt. -the bowls and mixer heads are dishwashable, which makes my life a lot easier. -unlike the hand mixer I used before, this stand mixer comes in a set with 3 mixer heads! I can switch to whichever according to my need. -the mixer has 7 speed levels, 0 to10, and level 10 is super powerful+ is perfect for whipping small amount of egg white and cream. The dough that was mixed by this machine tasted so much better and softer than using ordinary hand mixer. Overall, I am super satisfied with this time's shopping experience. I believe this machine will accompany my family's and my cooking life for many years :-))
I probably am the rare ones that use dough function regularly. I was using a bread maker to do the job until recently it begins to shake too much. This mixer catches my eye with its bright color. I gave it a try and there's a few things I personaly love about it. Although the mixer does not have expandable functionalities as more expensive ones on the market, it cannot be converted to a noodle maker or a meat grinder, but it just does the mixing/doughing job great. It has a large bowl, large enough to dougn 5-7 cups. It has four suction cups under it to minimize shakes when doughing, the noise level is ok when you keep to speed 1/2. If you use the mixing function, I feel ok when you run it at speed 10. The bowl lid works great on preventing spills or flour, and you can cover the holes with plastic wrap, making it really easy when you yeast the dough. The set comes with enough accessories to make it versatile, I love the eggyolk separator, first time experience on it and a great discovery personally. Only thing I probably wnat to complain is that, I wish it could have a sleep mode, currently it just blinks when plugged, somewhat annoying, overall it's a value pack and good product.
The mixer is amazing!
I have been using a hand mixer for a while and finally decided to get a stand mixer and I am super happy I got this one. It is simple to use and the perfect size for my kitchen island. I have loved making treats for the family and now my hands are not super sore at the end which is a definite plus! The bowl is super big and the splash guard makes clean up so much easier. Would recommend to bakers all around! Save you so much time since you can now multitask! ;)
Works pretty well Being making pizza dough,cakes,cookies etc Must buy
First thing I made was a very large batch of Pumpkin chocolate chip cookies. I purchased this stand mixer because of the 9.5 qt. mixing bowl. I increased my 2 cup of flour recipe to 5 cups of flour and it worked like a dream. Mixed my wet ingredients so easily as well as when I added my dry ingredients. Everything was perfectly blended. Recipe turn out fantastic. The suction cups that adhere to the countertop are very sturdy, mixes all ingredients perfectly. Smooth running. Easy to clean. In my opinion, great value for your money. I recommend this mixer.
If you are looking for a mixer that is lightweight and easy to use with a 9qt bowl so your flour and sugar don't go everywhere when you turn it on... this is perfect. Kitchen Aid mixers are top heavy and I don't like that. When I would put my flour in the KA mixing bowl and turn it on I found myself having to put a towel over it so flour didn't go everywhere. I picked out this mixer on a whim because I wanted a deeper bowl and I've had this one fir a good year now. I absolutely love this set up. The top is lightweight (genius designing) and the bowl being 9 quarts you can easily fit 6 cups of flour in it and no need for a lid or towel. I love this mixer 100 out of 10
Used it only once since getting it and worked wonderfully.
I have to say I am surprised how much I love this product. I had purchased a well known brand which almost immediately stopped working. I learned later than the brand I purchased was sold to another company and the end product is no longer the same. I didn't want to spend a huge amount of money so settled on this lesser-known brand, and I absolutely love it. I have found their customer service to be great too. I am not a professional baker, but I bake enough to know what works and doesn't. So happy with purchase.
Got my mixer for a gift. Have wanted one for a long time. Does everything great.
I was very skeptical of this mixer! However, I must say it out does my kitchen aid by far! What took me a few minutes to mixup in my kitchen aid took merely took 2-3 minutes with this mixer. So far, I love everything it. It's suction to the counter is unbelievable. It's much quieter than my old kitchen aid and cleanup is very easy! Love all the attachments and is very light! I definitely recommend this mixer!!
I use this machine to mix my skincare products. Has cut my time down greatly. I previously used a hand blender, but making multiple products that can become tiring. This machine has been a major upgrade for me + my filling machine lol. Highly reccomend!
What an incredible mixer! I was always struggling with hand mixers, but this one solved all my problems. It's powerful and efficient, no more sore hands or mess everywhere. The transparent lid is a lifesaver - it keeps everything clean while mixing. Plus, the dishwasher-safe attachments make cleaning up a breeze.
I bought it for my daughter to start cooking when she feels boring from school.
This stand mixer has been such an upgrade from my old bread maker. It doesn't shake at all and handles dough like a pro! The large bowl can handle 5-7 cups of ingredients easily and the suction cups underneath keep it steady even on high speeds. It might not have additional functionalities like some pricier models, but for mixing and kneading dough? Absolutely perfect!
I've finally upgraded from using a hand mixer to this fantastic stand mixer 😊 Not only does it save me time in the kitchen, but my hands are also less tired after baking sessions now. The splash guard makes cleanup so easy too!
If you're into baking as much as I am then you'll love this mixer!! From pizza dough to cakes and cookies, it handles everything perfectly 👌 A must-buy for any home baker out there!
Wow! This machine is just what I needed for larger batches of cookies 🍪 The 9.5 qt bowl handled increasing my recipe size flawlessly without any spills or messes due to its sturdy suction cups on the bottom.
This lightweight yet powerful stand mixer has made baking so much easier for me.
I'm pleasantly surprised by how much I adore this product ❤️ After having issues with another well-known brand's model breaking down soon after purchase, settling on this lesser-known one turned out to be a great decision. It works like a charm!
This was the best gift I could've asked for 🎁 This mixer handles everything effortlessly, making my time in the kitchen so much more enjoyable 😊
I was skeptical at first but this mixer has outperformed my old one by miles! Mixing takes only minutes now thanks to its powerful motor and it's quieter too. The easy cleanup and lightweight design are just added bonuses.
My kids love using it. :)
The perfect addition to any family kitchen! With its 10-speed settings, even delicate batters are handled with ease. Cleanup is also super simple with dishwasher-safe attachments. Definitely worth every penny spent on it.
Made some stiff doughs recently and I'm amazed how well this stand mixer performed! Its durability is impressive – looks like we'll be baking together for many years.
Fell in love with baking all over again because of this product ❤️
From whipping up small amounts of egg white or cream to kneading large batches of bread dough, there's nothing that this machine can't handle efficiently 👏 Plus, being able to switch between different mixing heads according to need? Pure genius!
This mixer is a dream come true for any baking enthusiast! It's easy to use, has a large capacity bowl and the splash guard prevents spills.
Such an amazing product! The 9.5 qt bowl allows me to make big batches of my favorite recipes without any issues. Plus, it runs smoothly and cleans up easily – what more could you ask for in a stand mixer?
Baking has never been this fun before!
The perfect tool for anyone who loves to cook. Its powerful motor handles even the toughest doughs effortlessly while its sleek design adds a touch of elegance to my kitchen counter.
I've used this stand mixer several times since getting it and I must say, it works wonderfully each time. No matter what recipe or how many ingredients - this machine can handle it all 😊