SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The keys on this keyboard are noticeably loud and tactile. They are also hot-swappable, allowing me to customize them with Gura caps. The keyboard features 10 diverse lighting modes, my favorite being the reactive mode where lights activate on keypress. Despite its surprisingly low cost, it's a genuine mechanical keyboard without any compromises.
Adorably stylish and satisfyingly clicky, this keyboard is a delight. To change the lighting, simply use the "Fn" and "Ins" keys together. It arrived on time and I absolutely adore it!
This keyboard's clicky feel was a pleasant surprise, offering great value that feels almost like a steal. It's a high-quality product that I'm really happy to have bought.
For its price, this keyboard is impressive. I love its vibrant colors and the way the keys sound is oddly pleasing. Tip: Change the color with Fn and Ins. 💕
The keyboard is fantastic, with swift shipping. Typing is a joy with the colorful lights flashing as I press the keys.
Super cute and exceeds expectations for a mechanical keyboard, especially considering the price. The clicks are gratifying, and the color-changing feature is really cool.
The clicky feedback is incredibly satisfying. It arrived in perfect condition and much earlier than expected.
This keyboard is a high-quality find for its price. It perfectly fits the adorable keycaps I received for Christmas. Changing the keycaps was a breeze thanks to its compatible cross-shaped swatches.
I highly recommend this keyboard. The keys feel great to press, the clicking sound is satisfying, and the 10 LED settings are a fantastic feature.
It's stunning when lit up! The loudness of the keys is something I enjoy, adding to the satisfying experience. The brightness of the lights is impressive, and I appreciate the 10 lighting settings, including the option to turn them off. Overall, it's a very charming keyboard.
Happy to hear you got a great deal on it. The delivery might have been quicker without the typhoon. It's a really nice product, and you can change the LED settings with the FN and Ins keys too! I'm definitely considering buying one myself. 😊
I absolutely love it! The delivery took some time, but it was totally worth the wait. It has various modes and looks stunning. I'd definitely purchase it again!
The keyboard feels great to use, but be aware that the letters are hard to see when the RGB light is off.
Even though it took 15 days to arrive, which I assume was due to the Christmas holidays, I'm happy with the product. It's just as described and very nice. I'm satisfied and would recommend the seller.
This product functions flawlessly. The keys sound pleasant, the keyboard feels substantial and is made of quality materials. Connecting it was hassle-free. Now to see how well it endures over time.
It's not ideal for office use due to the loud sound of the keys. However, it's fine for solo use at home. While the keystrokes aren't very deep, it's a good buy for the price, and the response time is quick.