SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am positively smitten with this projector, and it's no exaggeration to say that I'm absolutely in love! It has easily become one of my favorite gadgets. The 4K resolution is something that truly needs to be seen to be believed - it's a game-changer for sure. Every image is so crisp, clear, and detailed; it's like're looking at the real thing rather than a projection. But what really sets this projector apart and takes the viewing experience to another level is the RGB laser. This feature adds an incredible depth of color and vibrancy that makes every scene pop off the screen. Whether I'm watching an animated movie full of bright colors or a darkly lit drama, everything looks more vivid and lifelike thanks to this amazing technology. One of the best things about having such a high-quality projector is that it gives me the feeling of being in a cinema right in my own home. There's just something special about sitting back on your couch with some popcorn, turning down the lights, and immersing yourself in whatever film or TV show you're watching. To sum up: if you want an immersive viewing experience unlike anything else out there today – get yourself this projector! With its mind-blowing 4K resolution and life-giving RGB laser technology, every scene becomes a masterpiece unfolding before your eyes right at home 🎬🍿
Just got my new projector set up and I'm honestly blown away by the quality of the image. The colors are so vibrant, it feels like you're part of whatever you're watching. Highly recommend for any movie or gaming enthusiasts out there!
Wow, what an upgrade from my old projector! This one was super easy to install and adjust according to our preferences. The built-in Android OS is such a convenient feature too - we can now stream directly without needing extra devices.
This has been an absolute game-changer for our family movie nights!
The customizable viewing settings on this projector are excellent – I could fine-tune everything just how I wanted it. Plus, connecting external speakers via Bluetooth was seamless which made the whole experience even more immersive.
I've had projectors before but nothing compares to this one! From its stunning visuals down to its ease of use - setting up took mere minutes thanks largely due in part by its intuitive controls.
Perfect for both movies and games.
What a fantastic addition to our home! The built-in Android OS allows us to directly stream our favorite shows without any hassle. Plus, the image quality is simply amazing.
This projector has revolutionized my entertainment experience. It was super easy to setup and the automatic adjustment features are awesome. I've never seen such vibrant colors and sharp images before!
I can't get over how good this projector is!
The immersive viewing feature of this projector is just outstanding - it literally brings movies, games, and shows alive like you're in them. A must-have gadget for every entertainment lover out there!
My old projector doesn’t hold a candle against the lifelike colors produced by this one here - feels as if I'm watching things live right in front of me.
This projector offers an unbeatable combination of convenience and performance. Its intuitive controls made setup a breeze while its visual output left me speechless – truly worth every penny!
I can now directly stream my favorite shows and movies without having to connect extra devices. It's a real game-changer.
This projector has made our family movie nights so much more enjoyable. The visuals are stunningly clear and vibrant - it feels like we're in an actual cinema!
The best thing about this projector is how user-friendly it is! Setup was quick and easy, even for someone who isn't tech-savvy like me. Plus, the image quality is absolutely amazing.
Great!!!!