SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love my new coffee machine! It's the perfect size for my kitchen counter and it makes a mean cup of joe. The thermal feature keeps my coffee hot for hours, which is great because I like to sip on it throughout the day. Plus, the polished silver look adds an elegant touch my kitchen decor. Definitely worth every penny! 👍
As a busy mom, this thermal drip coffee machine has been a lifesaver in our household. With 32 oz capacity, I can brew coffee for myself and my husband in one each morning without having to refill it multiple times - such a time saver! And did I mention how good the coffee tastes? Absolutely amazing!
recommend
I recently purchased this item as a present for my wife, who is an avid coffee enthusiast. She cherishes her morning cup of java but has always been frustrated by how rapidly it cools down. This product was intended to resolve that issue and indeed, it exceeded our expectations. In comparison to other machines we've experimented with in previous years, this one manages to maintain the warmth of her brew significantly longer. It's not just a marginal improvement either; the difference is quite substantial and noticeable. My wife no longer needs to rush through her morning routine or worry about savoring every sip before it loses its ideal temperature. This machine truly stands out from all others we have tried in terms of performance. It doesn't merely keep the coffee warm; instead, it extends the enjoyment period considerably allowing my wife to relish her favorite beverage at leisure without compromising on taste or warmth - something she greatly appreciates. Moreover, I must mention that purchasing this efficient device earned me some major brownie points! So gentlemen, if you're looking for a way to impress your significant other while also enhancing their daily caffeine ritual – look no further! In conclusion, I highly recommend this product based on its exceptional ability to prolong the warmth of any hot beverage substantially more than many alternatives available in the market today. Its superior quality and impressive functionality make it worth every penny spent!
The whole experience from aroma wafting through while brewing to finally drinking richly flavored warm liquid gold...it's simply heavenly ☕️ Plus, cleanup is incredibly easy – no complicated parts or tricky maneuvers required.
If you're tired of lukewarm or bitter-tasting brews then give this thermal drip wonder a try. You won't be disappointed. The coffee comes out just right – hot, smooth and full-bodied. It's like having your own personal barista at home.
As a college student who pulls all-nighters studying, this machine is my knight in shining armor! Sturdy build, easy to use and most importantly keeps the coffee hot for hours so I can stay focused on my work without worrying about reheating it again and again.
Classy!