SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Incredible! It was up and running in just ten minutes straight from the box. It's both fun and simple to use, and the included working battery is a bonus. Highly recommended.
Matches the picture perfectly and looks gorgeous. Couldn't wait to see the tree shape, so I hastened the process. The product arrived sooner than expected. A great gift idea – I even bought several colors.
Looking forward to using this as my 2024 desk calendar. It's the perfect size, and the sturdy base with light adds to its charm. Easy to use, and I'm hopeful for an impressive final display.
Bought this for my home office, and it's just as cool as I hoped. The packaging is exquisite, and it even comes with a storage case. The included wooden note holder is a nice touch. Definitely considering buying more in the future.
Absolutely thrilled with this product! The paper is impressively thick, almost like card stock. It's a fantastic conversation piece and makes a wonderful gift. Appreciated the protective case and the stylish paper clips. A fantastic purchase that I'd recommend to anyone.
A unique desk pad gift, requested by my daughter-in-law who is a school administrator. I imagine it will be a great addition to her desk.
Very cute, though smaller than expected. Nonetheless, an awesome notepad for those who love cute things!
It's really cute, though it's unclear when to remove the pages as there are no instructions. Looking forward to seeing the end result!
The packaging and plastic box are of good quality, as is the white paper. The green paper seems a bit more delicate. The protective cover and light add to the enjoyment. Can't wait to tear off a piece daily.
Cute concept, but the initial pages are a bit tricky to tear off. Hoping it gets easier. The container feels quality and has a good weight. Excited to see how it evolves through the year.
As it's still 2023, I haven't started using it yet. The case and paper seem sturdy. Eager to see the shape emerge over time.
Perfect for a desk! It will make a lovely desk piece once the year is over.
Admittedly, I didn't use this as a date-noted pad. Instead, I followed the video and revealed the beautiful, illuminated tree all at once!
These laser-cut paper sculptures are stunning and intricately detailed. Revealing the sculpture one sheet at a time is mesmerizing, especially this beautiful tree.
Bought as a gift. Haven't evaluated it fully yet, but it seems premium.
Lovely tree calendar. Well packaged, thank you
The notebook is excellent, with thick, nice-feeling sheets. Ideal for gifting.
Given a 5-star rating as it's a Christmas gift and I've not opened it, but it was well packed and appears to be in good condition.
A very original and practical souvenir for the office, got it as a gift for a colleague.
Haven't reviewed the product itself as it's a holiday gift for someone else
Nice notepad (not a calendar), slightly smaller than expected
The item is exactly as shown, really thrilled with it. It's going to look great. Thank you!
I can't judge the product's performance yet as I'll start using it in January. But it was delivered in good condition.
The quality is just as amazing as described.
Looks stunning, perfect score as a gift.
Purchased for a gift, so I haven't seen the final result, but the presentation is exactly as advertised. Quite charming.
The product is as described, excellent quality. The box had minor damage, but the contents were unaffected. It arrived within the expected timeframe.
It looks promising (haven't opened it yet). The packaging is intact and well-done.
My wife and I were captivated by one of these transformative calendars last year. This year we're excited too!
I'm so enamored with this item, I keep looking for reasons to use another sheet. It's a fantastic concept, great looking, and a lot of fun. Excellent value and highly recommended.
Delightful little calendar/note pad that transforms into a three as you use it. Impressed with the quality.
A clever and functional piece of paper art. The quality of the paper is outstanding. Gifting this means you're remembered all year. It's a joy to watch the tree reveal itself bit by bit.
Unique! A year-long calendar that results in a Japanese cherry tree. Haven't seen anything like it before. Perfect for a Christmas gift.
A cute gift for anyone who enjoys adorable desk items. My daughter loves cherry blossoms, and she was thrilled to receive this.
Excited to use this throughout the year. The LED case is a beautiful touch, and I've already received compliments. An ideal gift!
An adorable tiny calendar.
Given my niece's Japanese heritage, I thought this would be a meaningful gift, and I believe it was.
My niece adores it.
Perfect condition! Will be a great gift
It's not just fun and beautiful, but also practical as a notepad. I'm excited to see its full form
It’s incredibly cool.
My 10-year-old asked for this for her birthday and was overjoyed with it.
It's stunning, especially with the light on – adds a nice ambiance to my desk.
Adore this product! It arrived earlier than anticipated and in perfect condition.
The packaging superb, and the seller delightful. Extremely satisfied with my purchase.
Bought this for my daughter's birthday, and she was absolutely thrilled at first sight.
Purchased as a gift, and my friend adored it. It's an innovative concept.
A lovely gift for our friend’s daughter.
A novel and worthwhile purchase. Feels like it's worth the price.
The quality is excellent.
This note cube is a delightful addition to my desk. Eagerly looking forward to how it evolves as I use more of it.