SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystiera.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystiera.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wao, I fall in love with the quality of this necklace🥺🫶🏽It is beautiful and if it is made of steel, I have been bathing without taking it off for any reason and it remains
The necklace is well-crafted, delicate, cute, and feminine. I was pleasantly surprised that it came with a velvet pouch and a cleaning cloth. The price was great, and the shipping was fast. I'll definitely be buying more of these as Christmas presents.
It's of excellent quality and doesn't cause any skin reactions. I'm typically prone to allergies, but I've had this necklace for two months now, and it hasn't tarnished or caused any issues. I'm a kindergarten teacher, so I'm constantly on the move, but so far, it's been great!
I adore this necklace. I wear it every day alongside another necklace, creating a lovely layered look. I've been wearing it daily for about two months now, and it hasn't changed colors. I highly recommend it.
As someone with an autoimmune disease who gets rashes from almost anything, I was concerned about the same happening here, but nothing! It perfectly matches my style, and I love it!
I purchased this as a Christmas gift for my son's girlfriend, and she absolutely loves it! It's very dainty.
I was a bit apprehensive about buying this, but I'm glad I did. It was worth the wait for shipping, and I'm absolutely delighted with the necklace and charm!
My favorite necklace!! It's shiny, adjustable, and delicate. This company offers cute, affordable, and trendy jewelry. I will continue to purchase my silver jewelry from them because you get exactly what you see.
It was a birthday gift for my daughter, and she absolutely adores it, especially because it bears her son's initials. She wears it every day!
Since it arrived, I haven't taken it off. It's comfortable and doesn't snag my hair. I love it!
This necklace is just what I needed to complement my black earrings. It's also adjustable and hasn't caused any issues with my neck. It matches the description perfectly.
I adore this charming little heart necklace! The size of the heart is exactly what I had in mind, and I personally appreciate the chain passing through the heart. It has proven to be durable for daily wear. My only quibble is that the chain wasn't long enough for my liking, so I had to add an extender to achieve the desired length.
You can wear it with any outfit, adding a simple and delicate touch.
I gifted these as Christmas presents to a couple of women who work for me, and they were absolutely thrilled with them! The design is elegantly simple yet catches the eye due to where it gracefully drapes on the neck – the perfect length. Peace!
I'm thrilled with how they turned out. I'm planning to give them to my granddaughter for Christmas.
This necklace is just the right gift for my granddaughters for Valentine's Day!
I was in search of a delicate chain and pendant, and this necklace is absolutely perfect!
I adore it! It's incredibly small and beautiful.
Way bigger than on the picture shown, not what i wanted so a bit disappointed :(